Privacy Policy

SeoulGlow operates this store and website, including all related information, content, functions, tools, products, and services, to provide you, the customer, with a personalized shopping experience ("Services"). SeoulGlow operates with the support of the Shopify system, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit us, use our Services, make a purchase or other transaction through the Services, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, and disclosure of your personal data, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal data we collect or process

When we use the term "personal data," we mean information that identifies you or another person, or that can be objectively linked to you or another person. Personal data does not include information that is collected anonymously or that has been anonymized so that it cannot identify you or be objectively linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable laws, we may collect or process the following categories of personal data, including inferences drawn from them:

• Contact Information including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method and confirmation, and other payment data.
• Account Information including your username, password, security questions, preferences, and settings.
• Transaction Information including items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, and your past transactions.
• Communications with us including information you provide in communications with us, such as when you submit a customer support inquiry.
• Device Information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information including information related to your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal data;
• Automatically through the Services including data from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:

• To provide, personalize, and improve the Services. We use your personal data to provide the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items you are interested in, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, ensuring shipping, facilitating any returns and exchanges, enabling review posting, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may also include using your personal data to better customize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or mail, and displaying online advertisements for products or services within the Services or other websites, including based on items you have previously purchased or added to your cart, and other activities within the Services.
• Security and fraud prevention. We use your personal data to verify your account, to ensure a secure payment and shopping experience, to detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or harmful activities, to protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.
• Communication with you. We use your personal data to provide customer support, to respond to you quickly, to provide you with effective services, and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may provide your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following situations:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners who provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to instruct us not to share your personal information and not to display targeted advertisements and marketing to you based on your online activity across different merchants and websites.
• When you instruct us to disclose certain information to third parties, or request or otherwise consent to it, for example, for the purpose of shipping products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to fulfill all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve these Services to you. Information you submit to the Services will be transferred to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, to provide and improve these Services to you. In addition, to help protect, develop, and improve our business, we use certain enhanced Shopify features, which include data and information derived from your interactions with our Store, together with other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, together with other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you have, you can visit the Shopify Consumer Privacy Policy page. Depending on your place of residence, you can exercise certain rights regarding your personal data here: Shopify Privacy Portal Link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you click on links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without limitation of their use by us or a third party. The mere inclusion of such links by us does not imply any endorsement of the content on such platforms or their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal data about children who have not reached the age of majority in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal data, you can contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as these terms are defined in applicable laws) the personal data of individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal data depends on various factors, such as whether we need this information to administer your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may legally refuse your request.

• Right to access/know. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request the deletion of personal data we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate personal data we hold about you.
• Right to data portability. In certain circumstances and with certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and to ask us to transfer it to a third party.
• Manage communication preferences. We may send you promotional emails, and you can unsubscribe from them at any time using the unsubscribe option displayed in them. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights as indicated in the Services, or you can contact us using the contact information below. To learn more about how Shopify uses your personal data and all your potential rights, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before processing your requests, we may need to verify your identity in a manner permitted or required by applicable laws. In accordance with applicable laws, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before accepting such a request, we will require proof from the agent that you have authorized them to act on your behalf, and we may need to verify your identity directly. We will respond to your request promptly as required by applicable laws.

Complaints

If you have complaints regarding the way we process your personal data, please contact us using the contact information below. Depending on your place of residence, you have the right to appeal our decision by contacting us using the contact information below or by filing a complaint with your local data protection authority. A list of supervisory authorities responsible for data protection in the EEA can be found here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or any equivalent agreements issued by the relevant competent authority of the United Kingdom, unless the data transfer takes place to a country that is deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice in accordance with applicable laws.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us, email us at hello@seoulglow.sk, or contact us at Tamaškovičova 9, Trnava, 917 01, SK. For the purposes of applicable data protection laws, we are the data controller of your personal data.